ONLINE BOOKSTORE

We partner with ecampus.com as our primary online bookstore.

QUESTIONS? k12support@ecampus.com or 844-523-8980

 

FAQs:

  • The Online Bookstore, powered by eCampus.com K-12, has the largest online selection of new and discounted

    textbooks. Your students’ textbooks are listed in one place, and shopping by course makes it simple to order

    the correct materials all at once. Additionally, a specialized Customer Service Department is available to track

    orders and answer any questions.

  • Ordering is simple! Access pomonacatholic.ecampus.com 24/7 to order.

  • Textbooks for the upcoming school year will be available this summer. Specific dates will be communicated

    through your school.

  • The Online Bookstore accepts credit cards, PayPal, checks and money orders for payment of online purchases.

    For more information, the Help Desk link is located at the bottom of the Online Bookstore homepage.

  • Click the “My Account” link on the Online Bookstore homepage. After signing into your account, you can check the status of your order, buyback, or return. If you have additional questions, contact the Online Bookstore Customer

    Service Department at k12support@ecampus.com, or by phone at (844) 523-8980.

  • You may sell your books through your Online Bookstore at anytime by visiting your Online Bookstore website

    listed above and clicking “SELL NOW.” You will always receive the best prices for your books during the advertised

    period at the end of each school year.

  • You may sell your books through your Online Bookstore at anytime by visiting your Online Bookstore website listed above and clicking “SELL NOW.” You will always receive the best prices for your books during the advertised period at the end of each school year.

  • Returns for physical books are allowed within 30 days of the first day of school. New books must be returned in new condition, and shrink-wrapped items remain unopened.

    Please visit the “My Account” section to create a Return ID Number to ensure your return is processed correctly. Returns for digital items are allowed within 14 days of the first day of school, with proof of class withdrawal. Credit for returns will be issued and processed within 2-4 weeks.

 

MARKET FAQS:

  • eCampus.com K-12 allows third-party individuals and volume sellers to list their inventory through our Marketplace. Your payment is processed by eCampus.com K-12 so your banking information is never made available to our Marketplace sellers. Marketplace sellers have 1-5 business days after the order is placed to ship the order. Please be aware of the Marketplace seller’s comments prior to ordering.

  • You can find out if your Marketplace order has shipped through your My Account. Sign in, click on My Orders and then click the appropriate order number. If the Status of your Marketplace Order is “Order Processing” the seller has been notified of your order and has five (5) business days from when the order was placed to confirm and ship your order. If the status is Order Shipped, your order has shipped. You also receive an email from us when your order ships.

  • Marketplace orders can only be cancelled by the seller prior to shipment. To request a cancellation, contact the seller through your My Account. Sign in, click on My Orders and then click the appropriate order number. From there, click the Contact Seller link to request a cancellation. Note: eCampus.com K-12 can’t guarantee that the seller will honor your request to cancel your order. This decision is at the discretion of the seller.

  • You can contact the seller at any time through your My Account. To access this feature, sign in to your My Account and select “My Orders”. Click the appropriate order number and you should see the “Contact Seller” link.

  • As a buyer on our Marketplace, there may be times when a purchased item does not meet your expectations. For this reason, we have put in place a Buyer Protection Policy to protect you as a buyer.

  • 1. From the date of your order, the seller has five (5) business days to confirm your order.

    2. You’ll receive a ship confirmation email when the seller ships your order. Tracking information along with the seller’s contact information will be provided in that email and will also be available in your My Account.

    3. If you have not received a ship confirmation email within five (5) business days your order will automatically be cancelled by eCampus.com and you will be issued a full refund back to your original form of payment within 5-7 business days.